As a licensed chiropractic provider in Texas, Apex Chiropractic is required under House Bill 4224 (89th Regular Session, effective September 1, 2025) to provide clear, step-by-step instructions for how patients may request their health care records, contact the appropriate licensing authority, and file a consumer complaint. The information below fulfills that requirement under Section 181.105 of the Texas Health and Safety Code.

 
How to Request Your Health Care Records
​

You have the right to access and obtain copies of your chiropractic records at any time. To make a request:

1. Submit a written, signed, and dated request to our office. Written requests are preferred, though verbal requests are accepted.

2. Specify the records you need. For example: "All records from January 2024 to present" or "X-rays from my initial exam."

3. Include your full legal name, date of birth, and a phone number or email address so we can verify your identity.

4. Submit your request by one of the following methods:

• In person: 136 Glass Street, Suite 140, Dallas, TX 75207

• By phone: (424) 777-2739

1. We will process your request in accordance with applicable Texas law and HIPAA regulations. A reasonable, cost-based fee may apply for copying and mailing.

 
How to Contact Our Licensing Authority
​

Apex Chiropractic is licensed and regulated by the Texas Board of Chiropractic Examiners (TBCE). If you have a concern about a provider's license or professional conduct, you may contact the TBCE directly:

Texas Board of Chiropractic Examiners 333 Guadalupe Street, Suite 3-825 Austin, TX 78701 Phone: (512) 305-6700 Website: txchiroboard.state.tx.us
​
How to File a Consumer Complaint
​
If you believe your health information privacy rights have been violated, you may file a complaint with the Texas Health and Human Services Commission (HHSC):
​
Online: hhs.texas.gov/report-fraud-abuse-neglect Phone: 1-800-458-9858 Mail: Health and Human Services Commission, Consumer Rights and Services, P.O. Box 13247, Austin, TX 78711
 
You may also file a federal complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr/complaints
​
Filing a complaint will not affect your ability to receive care at our office.